Effective Date: December 7, 2025
Welcome to Luxion London (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://luxionlondon.com/ (the “Site”), including any content, functionality, and services offered on or through the Site. The Site is an e-commerce platform where we sell clothing and apparel for ladies, kids, men, and the entire family.
By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site. We reserve the right to modify these Terms at any time, and such changes will be effective upon posting on the Site. Your continued use of the Site after changes constitutes acceptance of the revised Terms.
1. Eligibility
You must be at least 18 years old to use the Site or place an order. By using the Site, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.
2. User Accounts
To make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account. Notify us immediately at support@luxionlondon.com of any unauthorized use.
We reserve the right to suspend or terminate your account for any reason, including violation of these Terms.
3. Orders and Purchases
- Placing an Order: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including availability, pricing errors, or suspected fraud. You will receive an order confirmation email once your order is accepted.
- Pricing: Prices are listed in the currency specified on the Site (typically GBP or INR) and exclude taxes, shipping, and duties unless stated otherwise. We reserve the right to correct pricing errors.
- Payment: Payment is processed securely via accepted methods (e.g., credit/debit cards, PayPal). By providing payment information, you authorize us to charge your payment method for the total amount due. All payments are non-refundable except as provided in our Returns Policy (Section 6).
- Order Fulfillment: We aim to process orders within 1-3 business days. Shipping times vary by destination; estimated delivery is provided at checkout.
4. Shipping and Delivery
- Shipping is handled by third-party carriers. Risk of loss passes to you upon delivery to the carrier.
- We are not responsible for delays, damages, or losses during shipping, except as required by law.
- International orders may incur customs duties; you are responsible for these fees.
5. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software (collectively, “Materials”), is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from the Materials without our prior written consent. Limited permission is granted to view and print Materials for personal, non-commercial use only.
6. Returns and Refunds
We offer returns within 30 days of delivery for most items, subject to our Returns Policy (available on the Site). Items must be unused, in original packaging, and returned at your expense (unless defective). Refunds will be issued to the original payment method within 7-10 business days of receiving the return. Certain items (e.g., personalized or sale products) are non-returnable.
Defective or incorrect items will be replaced or refunded at our discretion. Contact support@luxionlondon.com for return instructions.
7. User Content
By submitting reviews, comments, or other content (“User Content”) to the Site, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, and display such content for promotional purposes. You represent that your User Content does not infringe third-party rights and complies with these Terms. We reserve the right to remove any User Content at our discretion.
8. Prohibited Conduct
You agree not to:
- Use the Site for unlawful purposes or in violation of any applicable law.
- Interfere with the Site’s operation (e.g., via viruses, hacking).
- Post false, defamatory, or harassing content.
- Attempt to gain unauthorized access to our systems.
Violation may result in termination of your account and legal action.
9. Limitation of Liability
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. The Site is provided “as is.”
Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages, including lost profits or data loss.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the Site, violation of these Terms, or infringement of third-party rights.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales (or applicable Indian law for operations in India). Any disputes shall be resolved exclusively in the courts of London, England.
We encourage informal resolution first. Contact us at support@luxionlondon.com or +91 883 866 4830.
12. Force Majeure
We are not liable for delays or failures due to events beyond our control, such as natural disasters, strikes, or pandemics.
13. Miscellaneous
- Severability: If any provision is invalid, the remainder remains in effect.
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the full agreement.
- Waiver: No waiver of any breach is a waiver of subsequent breaches.
- Contact Us: For questions, email support@luxionlondon.com or call +91 883 866 4830.