Shipping Policy

Effective Date: December 7, 2025

Thank you for shopping at Luxion London! We strive to make your shopping experience seamless, including fast and reliable shipping. This Shipping Policy outlines our shipping practices for orders placed on https://luxionlondon.com/, our e-commerce platform offering clothing and apparel for ladies, kids, men, and the entire family.

By placing an order, you agree to the terms outlined in this policy. We reserve the right to update this policy at any time, and changes will be effective upon posting on the Site.

Shipping Methods and Carriers

We partner with reputable third-party carriers to ensure secure and efficient delivery, including but not limited to:

Domestic (India): India Post, DTDC, or Delhivery.
International: FedEx, DHL, or UPS (depending on destination).

Shipping methods may vary based on your location, order size, and product availability. Standard shipping is selected by default at checkout; expedited options (e.g., 1-2 day delivery) may be available for an additional fee.

Shipping Times

Order Processing: Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with your order details and estimated shipping date.
Delivery Estimates:
- India: 3-7 business days for standard shipping.
- UK and Europe: 5-10 business days.
- Rest of the World: 7-15 business days.

These are estimates only and may be affected by factors such as high order volume, holidays, weather, or carrier delays. We are not responsible for delays beyond our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location, order weight, and selected method. Examples include:

Free Shipping: On orders over £50 (UK) or ₹2,000 (India) for standard delivery.
Standard Rates: Starting from £4.99 (UK) or ₹99 (India).
Expedited: Additional £10-£20 or ₹200-₹500.

International orders exclude taxes and duties; you are responsible for any import fees, customs duties, or taxes levied by your country. We do not offer refunds for these charges.

International Shipping

We ship worldwide from our fulfillment centers in India. Please note:

All packages are insured for loss or damage up to the order value.
Restricted items (e.g., certain fabrics or sizes) may not be available for international shipment.
Delivery addresses must be complete and accurate; we cannot redirect shipments.

For a full list of supported countries, visit our Shipping FAQ on the Site.

Order Tracking

Once your order ships, you will receive a tracking number via email. Track your package directly through the carrier’s website or by logging into your Luxion London account.

Lost, Damaged, or Delayed Shipments

Lost Orders: If your order does not arrive within the estimated delivery window, contact us within 30 days of shipment. We will file a claim with the carrier and replace or refund the order at our discretion.
Damaged Items: Inspect your package upon arrival. If damaged, report it to us within 48 hours with photos. We will arrange a replacement or refund, provided the damage occurred during transit.
Incorrect Delivery: For wrong addresses or unclaimed packages, we are not liable for return shipping costs.

In all cases, retain the original packaging for claims.